Online Access and the NHS App

You can now use the internet to;

  • book appointments
  • cancel an appointment with a clinician
  • request repeat prescriptions
  • access your medical record

It will be your responsibility to keep your login details and password safe and secure.  If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure.  If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

Abnormal results or bad news 

If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.


If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

Accessing Online Services

You can access online services here.

Registering for Online Access

It is now easier to access online services through the NHS App. Please download the app and then follow the on screen steps to register your online account.

Alternatively if you are unable to use the NHS app, please bring the following documents to the Health Centre where you will be issued a username and password. We are unable to process applications sent by email or post.

  • Patient online access registration form
  • Photographic Identification (e.g. passport, driving licence, college identification card)
  • 2nd identification confirming current address (e.g. council tax bill, utility bill, bank statement)

Forgotten your Username or Password

SystmOnline usernames and passwords can be reset by the team. You will need to bring two forms of identification as above.

Changes to your Account

If you would like to change the level of services available on your account then please follow the same procedure as ‘registering for online access’.