Imperial College Health Centre

Member of Regent Health Primary Care Network
NHS Central London Clinical Commissioning Group

Missed & Late Appointments

Please let us know as early as possible if you cannot keep an appointment, so that it can be offered to someone else.

Telephone appointments

Please ensure you have adequate battery and phone signal to receive your telephone appointment. The clinician will try and call you as close as possible to your appointment time. Please note it may not always be possible for the clinician to call again if you fail to answer your telephone the first time.

Face to face appointments

If you are late by 5 minutes or more you may not be seen and if so, this will count as a non-attendance on your medical record.

We will send you a confirmation and a reminder text for all appointments  at the Health Centre (excluding telephone appointments). You can cancel your appointment via SMS, Systmonline or by telephoning reception.

If you miss three or more appointments in a 12 month period you may be asked to register with another practice.