We are here to help and we welcome your ideas and comments. We actively promote the Family and Friends Test and we run regular surveys to try and improve our patient experience. We would appreciate your help in completing them.
If you are interested in helping us develop our services further please consider joining our Patient Participation Group. Contact our Practice Manager (Jacquie O’Connor). for more information or visit our website.
The Health Centre has an in-house complaints procedure. If you are dissatisfied with any aspect of your care, contact either one of the medical staff or the Practice Manager. Further information can be found on our complaints and comments leaflet.
If you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact any of the following bodies:
- NHS England Patient Contact Centre
Tel: 0300 3112233 - The Independent Complaints and Advocacy Service
Tel: 0300 3005454 - Parliamentary and Health Service Ombudsman
Tel: 0345 0154033 - Care Quality Commission
Tel: 0300 0616161
Friends and Family Test Results
January 2024 – 137 responses – 93% positive / 6% negative
December 2023 – 93 responses – 93% positive / 5% negative
November 2023 – 106 responses – 95% positive / 4% negative
October 2023 – 150 responses – 92% positive / 7% negative
September 2023 – 150 responses – 92% positive / 5% negative
August 2023 – 96 responses – 97% positive / 2% negative
July 2023 – 135 responses – 96% positive / 1% negative
June 2023 – 115 responses – 92% positive / 5% negative
May 2023 – 79 responses – 92% positive / 8% negative
April 2023 – 89 responses – 96% positive / 3% negative
