Imperial College Health Centre

Central London Clinical Commissioning Group

Comments, Complaints & Compliments

We are here to help and we welcome your ideas and comments. We actively promote the Family and Friends Test and we run regular surveys to try and improve our patient experience. We would appreciate your help in completing them.

If you are interested in helping us develop our services further please consider joining our Patient Participation Group. Contact our Practice Manager (Jacquie O’Connor) for more information or visit our website.

The Health Centre has an in-house complaints procedure. If you are dissatisfied with any aspect of your care, contact either one of the medical staff or the Practice Manager.

If you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us, you can contact any of the following bodies:

  • NHS England Patient Contact Centre
    Tel: 0300 3112233
  • The Independent Complaints and Advocacy Service
    Tel: 0300 3005454
  • Parliamentary and Health Service Ombudsman
    Tel: 0345 0154033
  • Care Quality Commission
    Tel: 0300 0616161

 

Friends and Family Test

We would like you to think about your recent experiences of our service.