Imperial College Health Centre

Central London Clinical Commissioning Group

Missed & Late Appointments

Please let us know as early as possible if you cannot keep an appointment, so that it can be offered to someone else. If you are late by 5 minutes or more you may not be seen and if so, this will count as a non-attendance on your medical record.

We will send you a confirmation and a reminder text for all appointments  at the Health Centre (excluding telephone appointments). You can cancel your appointment via SMS, Systmonline or by telephoning reception.

If you miss three or more appointments in a 12 month period you may be asked to register with another practice.